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Decision-Making Process Analysis
Studying how customers make decisions about purchasing a product, including the steps and influences involved.
Implications
The evaluation of how decisions are made within an organization, often used to identify inefficiencies, biases, or gaps, and to improve the overall quality and speed of decision-making.
Example
Example: A consulting firm conducts decision-making process analysis for a client to streamline decision-making by eliminating redundant approval steps and clarifying decision rights, resulting in faster and more effective outcomes.
Related Terms
Different from process improvement, which can apply to any operational process, this analysis specifically focuses on the processes involved in making decisions.
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