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Customer Returns and Reverse Logistics
Processes for managing returns from customers and vendors, including scheduling, shipping, and inventory disposition.
Implications
The process of managing returned products from customers, including the logistics of receiving, inspecting, refurbishing, or disposing of returned items, often used to minimize losses and improve customer satisfaction.
Example
Example: An electronics retailer implements a robust returns and reverse logistics process to handle returned products efficiently, ensuring that returned items are quickly refurbished and restocked or responsibly recycled.
Related Terms
Different from forward logistics, which involves the distribution of goods to customers, reverse logistics focuses on the process of handling goods returned by customers.
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