Critical Incident Technique
A qualitative method used to collect specific and significant occurrences or incidents from participants, which are then analyzed to understand their impact on behavior or decisions.
Implications
A qualitative research method used to gather information about significant events or incidents that had a major impact on outcomes, often used in organizational studies, customer service analysis, and behavioral research.
Example
Example: A hospital uses the Critical Incident Technique to analyze cases where patient care was compromised, identifying key factors that led to critical incidents and developing strategies to prevent future occurrences.
Related Terms
Different from survey methods, which gather general opinions or data, this technique focuses specifically on understanding the factors and circumstances surrounding significant events.
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