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Continuous Improvement (CI)
Ongoing efforts to improve products, services, or processes over time, focusing on incremental changes rather than major overhauls.
Implications
Another term for continuous improvement, emphasizing the ongoing nature of the process and its application across various areas of a business, from operations to customer service.
Example
Example: A service company uses CI to continuously refine its customer support processes, leading to faster response times and higher customer satisfaction.
Related Terms
Different from one-off improvement projects, CI is a sustained, systematic approach to making incremental improvements over time.
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