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Client Service
The process of delivering professional services that meet or exceed client expectations.
Implications
The support and assistance provided to clients, often involving problem-solving, advice, and relationship management, critical for maintaining client satisfaction, loyalty, and long-term business success.
Example
Example: A consulting firm prioritizes client service by offering 24/7 support, regular check-ins, and proactive solutions to address emerging challenges, leading to strong client relationships and repeat engagements.
Related Terms
Different from customer service, which typically focuses on B2C interactions, client service is often more personalized and strategic, targeting B2B relationships with a focus on long-term partnership and value delivery.
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